INTRODUCTION AND OVERVIEW OF LIFTKARO

This policy applies to all the LiftKaro platforms (the “Site” or “Web Site” or “Mobile Application” or “App” or “Us” or “We” or “Social Media Platforms”), which is operated and owned by LiftKaro Growx Private Limited, marketed and/or managed by LiftKaro Growx Private Limited. It is LiftKaro’s policy to comply with general laws for protecting user information and bank details shared for the purpose of availing LiftKaro services. This regulates the processing of information relating to you and grants you various rights in respect of your personal data.

Any Images, Data, or Files Uploaded on the website must not be used without the consent of the authorized personnel of the brand.

The Website contains links to other websites over which we have no control. LiftKaro is not responsible for the privacy policies or practices of other websites to which you choose to link from liftkaro.in. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use, and share your information.

PRIVACY POLICY

This Privacy Policy is intended for all Users of liftkaro.in. LiftKaro is dedicated to respecting and protecting the privacy of our Users. All information User provides, such as phone number, home address, current location, e-mail addresses, or any additional personal information found on the site, will be used solely to support User relationship with LiftKaro. LiftKaro strives to develop innovative methods to serve Users even better. LiftKaro is designed to operate efficiently while keeping user’s privacy in mind. This Privacy Policy outlines the types of personal information that LiftKaro gathers from its users and takes steps to safeguard it.

In order to provide a personalized browsing experience, LiftKaro may collect information from you, which may include technical or other related information from the device used to access LiftKaro platforms, including, without limitation, your current location. By registering or using or visiting LiftKaro platforms, you explicitly accept, without limitation or qualification, the collection, use, and transfer of the personal information provided by you in the manner described in the Terms & Conditions and Privacy Policy. Kindly read the Terms & Conditions and the Privacy Policy carefully as it affects your rights and liabilities under the law. If you do not accept the Terms and Conditions and this Privacy Policy, PLEASE DO NOT USE LIFTKARO SERVICES.

LiftKaro reserves the right to take any rightful legal action against the customer if any fraudulent activity is identified, such as multiple usage & abuse of coupon code, wrong claims for orders, etc.

USER’S CONSENT

By using or visiting LiftKaro platforms, you expressly consent to the Terms and conditions and our Privacy Policy and to LiftKaro processing of Personal Information for the purposes given under the Terms & Conditions and this Privacy Policy, subject to local laws, in the following ways:

  • To create a personalized account containing your contact information, email-id, address, bank details, etc., based on information you provide or imported from other sites or applications, or any information provided by third parties.
  • To contact you about any Website updates, informational and service-related communications, including important security updates.
  • To inform you of other services available from LiftKaro or its affiliates, if any. (“Affiliates” means entities that control or are controlled by or are under common control with LiftKaro); to enable you to provide feedback and contact LiftKaro customer service in case of any problem with the services or emergency.
  • To conduct surveys, make promotions, advertise, and to provide the results thereof such as success stories, etc.
  • To provide information about you and your experience to further promote our websites, etc.
  • To help your friends, contacts, and potential customers find your profile and connect with you.
  • To allow you to share your experience and information with your connections.
  • To give search engines access to public information.
  • To detect, investigate, and prevent activities that may violate our policies and are illegal.
  • To provide certain information that enables users to network, post information on social media such as Facebook, Twitter, Instagram, etc.
  • To generate internal reports about the use of our platforms and many more related uses.

LiftKaro uses the information provided by you to create its own database and networking and may enable third parties to see your personal information for marketing purposes. LiftKaro has certain hashtags such as #liftkaro #discoveryourride, which will be provided to you while you use LiftKaro platforms. If you upload a picture on social media such as Facebook or Instagram using these hashtags, the LiftKaro platforms will automatically link that picture to LiftKaro platforms. The picture will be solely used for marketing and promotional purposes and shall be visible to anyone who uses the LiftKaro platforms. Your Profile information may be used for networking with other community members or may be visible to service providers or customers who are using the Website. In addition, portions of your personal information may be made public for networking.

You acknowledge that by providing your personal information, you have consented to your information being used as described here. We shall take measures to safeguard your information from unauthorized access or inappropriate use by third parties. However, LiftKarohas no control over third parties’ websites and is not responsible for any sort of misuse or anyother liability. You acknowledge that by linking with third party websites, you are aware of the potential misuse and risk involved.

I hereby authorize and give consent to LiftKaro Growx Private Limited to send me, either directly or through any third-party service provider, various forms of information, alerts, SMS messages, calls, commercial communications, and other services to the telephone numbers listed above. I understand that these numbers may or may not be registered with the National Do Not Call Registry or listed in the National Customer Preference Register.

I also confirm that I will not hold LiftKaro Growx Private Limited or its third-party service providers liable or file complaints under the Telecom Commercial Communications Customer Preference (TRAI) Regulations, 2010, or any other applicable regulations, including any amendments thereof, as may be applicable from time to time.

This consent will be automatically renewed every month. If you wish to discontinue this service, please send an email to support@liftkaro.in before the due date and call our support number at +91 88003-22785.

SECURITY

You are responsible for ensuring that your login credentials (your username and password) are kept confidential.

In order to provide security measures, we have implemented technical and organizational measures specially designed to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. However, due to the inherent open nature of the Internet and wireless communications, we do not provide a guarantee that your personal information will be completely free from unauthorized access by third parties, because the transferring of money over or through LiftKaro’s Platforms is not within our exclusive control. Use of LiftKaro services implies Users acknowledgment and assumption of this risk involved. LiftKaro has made all reasonable efforts to put in place reasonable physical, electronic, and managerial procedures to safeguard the information we collected.

We seek to ensure compliance with the requirements of the Information Technology Act, 2000 as amended and rules made thereunder to ensure the protection and preservation of your privacy. However, it is your responsibility to not provide any sensitive data that you would not want to make public. You should be aware that your account may be monitored by the customers and service providers across the Websites.

We also use cookies to administer our platforms and deliver a personalized experience. For additional detailed information on each of these, please see below.

COOKIES

“Cookies” are pieces of information that may be placed on User’s device by a service provider for the purpose of facilitating and enhancing User communication and interaction. To the extent possible depending upon User’s device, Liftkaro may use cookies (and similar items such as web beacons, tags, etc.) to customize User experience, to make usage of Apps more convenient, or to enable Liftkaro to enhance its Services. Liftkaro may also use and place cookies on User devices from our third-party service providers in connection with the User services, such as an analytics provider that helps User manage and analyze Liftkaro Services. User may stop or restrict the placement of cookies on certain devices or flush them from User’s browser by adjusting User’s web browser preferences. However, User may still use Liftkaro Services, but it may interfere with some of its functionality. Cookies and similar items are not used by Liftkaro and may automatically retrieve personal information from User’s device without User’s knowledge. Cookies are device and browser specific, so if User makes a change to User’s environment, Liftkaro may reinstall a cookie.

We might utilize session ID cookies to enable certain features of the website, to better understand how you interact with the website, and to monitor aggregate usage by Liftkaro users and web traffic routing on the Website. Unlike persistent cookies, session cookies are deleted from your computer/device when you log off from the website and close your browser. Thirdparty advertisers on the website may also place or read cookies on your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the website you visit. If you do not accept cookies, however, you may not be able to use all portions of the website or Services.

CHANGES TO THIS PRIVACY POLICY:

Liftkaro reserves the right, at its discretion, to change, modify, add, or remove portions from this Privacy Policy at any time. However, if at any time in the future Liftkaro plans to use personal information or location-based data in a way that materially differs from this Privacy Policy, such as sharing such information with more third parties, Liftkaro will post such changes here and provide Users the opportunity to opt-out of such differing uses. Users continuing to use our services following the posting of any changes to this Privacy Policy means User’s acceptance of such changes.

POLICY TOWARDS CHILDREN:

The Website is not directed to children under the age of 18 years. We do not knowingly collect personally identifiable information from individuals under the age of 18 years. We do not specifically collect information about children without parental consent or supervision. We encourage you to participate in your child’s experience with Liftkaro.

INFORMATION WE COLLECT AND DATA RETENTION:

We commit to respecting your online privacy and data. We further recognize your need for appropriate protection and management of any personally identifiable information (“Personal Information”) you share with us. The Personal Information is used for such purposes as mentioned in this privacy policy. Liftkaro shall collect from its User Private Information and Publicly Available information.

Private Information: Users’ full name, age, mobile number, permanent address, current location, e-mail address, bank details, or any other information required for registering and creating an account and thereafter availing Liftkaro’s services. We may share your Private Information only as described in this Privacy Policy and related documents.

Publicly-Available Information: The information made available to the public shall include:

  • Name (as registered).
  • Contact Information including email address, phone number, and residential address.

Liftkaro does not solicit any information provided by the User; however, if the information is required by any Central/State Authority for whatsoever purpose, information shall be shared by Liftkaro, without seeking Users’ prior permission.

Liftkaro may send User service-related emails (e.g., account verification, changes/updates to features of the Service, technical and security notices).

We collect the following general types of information about you when you visit our Website: personal information, demographic information, behavioral information, and indirect information. In each case, however, it is indicated on the website whether any personal or demographic information must be provided to use the requested services or not. Demographic information is information that is not unique to you in the sense that it refers to selected population characteristics, such as your ZIP code or postal code, age, preferences, gender, race or ethnicity, occupation, etc.

We also collect behavioral information regarding how you use our Website, the areas of our site that you visit, what services you access, geo-location, browser and operating system type, domain names, access times, and referring Web Site addresses, etc. This information is necessary for analyzing the use of resources, troubleshooting problems, preventing fraud, and improving our services.

We collect indirect information about the User when you use certain third-party services on our Web Site, and the collection of such information is considered necessary for that purpose.

We do not collect sensitive personal information like physical and mental or other health conditions or medical records and history; Biometric information such as fingerprints, voice & facial patterns, and DNA any other sensitive information which is confidential or sensitive by its nature.

We do not store information of users like the password of your email account or bank details. The password of your Liftkaro account automatically gets saved on the Liftkaro server when you create an account or register with Liftkaro.

We retain your personal information to further provide you with better services. If you wish to delete or close your account, please contact us at support@liftkaro.in. An email will be sent to you to confirm that your personal information and bank account information have been deleted. A repository copy of an email will be retained only for as long as Liftkaro reasonably considers necessary for its audit and record purposes. Liftkaro shall also retain logs, demographic, indirect, and statistical information that may relate to you but do not identify you personally. If your personal information was previously accessed by others using our Sites, we are not able to delete the information or copies thereof from their systems.

If you do not want your information to be processed as described by this policy, you may revoke your consent to our Privacy Policy. If you wish to do so, please contact us. However, please note that if you do withdraw your consent, you may not be able to use the relevant services, and your account will be deleted.

Liftkaro holds the discretionary right to delete the data after the period of 60 days from the date of deletion of your account. Thereafter, Liftkaro may either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. For example, we may retain information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations.

NON-PERSONAL INFORMATION THAT LIFTKARO COLLECTS:

Liftkaro, automatically collects non-personal information from the User for the Liftkaro Services, such as IP host address, device-specific identifiers, computer or smartphones configurations, the number of times a page has been viewed, and usage habits of the Liftkaro users or any similar data. It may be possible at times that while collecting non-personal information through automatic means, Liftkaro may unintentionally collect or receive personal information that is mixed in with the non-personal information. While Liftkaro will make reasonable efforts to prevent such incidental data collection, the possibility still exists. If Liftkaro does inadvertently collect personal information, we will not intentionally use such personal information for any purposes. Liftkaro shall not be responsible for the same if the information is collected unintentionally in such a scenario. Liftkaro, may also aggregate demographic information collected from the Users (such as the number of users in a particular State) in a manner which does not identify any one individual.

INFORMATION AND DATA USED:

Any of the information we collect from you may be used in one of the following ways but not restricted to:

To Improve Our Website and Foster Positive User Experience. We continually strive to improve our Website offerings based on the information and feedback we receive from you.

To Improve Services and Respond to Queries Raised. Your information helps us to more effectively respond to User’s service requests and support needs. The email address you provide may be used further to send you information and updates pertaining to your account or requests, in addition to receiving occasional Liftkaro news, updates, related product or service information, etc.

Legal Purposes: We may share your information when we believe in good faith that such sharing is reasonably necessary in order to investigate, prevent, or take action regarding possible illegal activities or to comply with legal process. We may also share your information to investigate and address threats or potential threats for the safety of the public or any person, to investigate and address violations of this Privacy Policy or the Terms of Service, or to investigate and address violations of the rights of third parties and/or to protect the rights, property and safety of Liftkaro users, employees, or the public. This may involve the sharing of your information with Law enforcement, Government Agencies, Courts, and/or other organizations on account of legal requests such as summons, court order or Government demand to comply with the Law.

Others: If we believe that disclosure is necessary or appropriate to protect the rights, property, or safety of Liftkaro, its User’s, or any other person for that matter. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

INFORMATION SHARING AND THIRD PARTY DISCLOSURES:

Liftkaro uses the information we gather on the Website, whether personal, demographic, collective, or technical, for the purposes of operating and improving the Website, fostering a positive user experience, and delivering the products and services that we offer.

If you have provided consent to do so, we may also use the information gathered to inform you of other services available or our affiliated companies or to contact you for receiving feedback regarding current services or potential services that may be offered. We may also provide additional communications and information on new services which may be of interest to you. The nature and frequency of these messages will vary depending upon the information we have about you. However, you may choose to refrain from receiving the same while opting out at the time of registration or maybe later as and when you decide to do so.

Although we are committed to protecting your privacy, we do not promise, and you should not expect, that your personal information or private communications will always remain private. It may be shared with third parties as and when required. As a user of the platforms, understand and agree that you assume all responsibility and risk for your use of the platforms, the internet generally, and the documents you post or access and for your conduct on and off the Websites.

We may share your information with third parties who help us in the delivery of our services to you. We disclose information to companies and individuals we employ to perform functions on our behalf.

We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Liftkaro/ Liftkaro Growx Private Limited Terms of Use, or as otherwise required by law.

We transfer information about you if Liftkaro Growx Private Limited/Liftkaro is acquired by or merged with another company. In this event, we will notify you before transferring or disclosing your personal information.

Liftkaro may or may not provide links to third-party services from within Liftkaro Service. Liftkaro is not responsible for the privacy practices or the content of these third-party services, and such links should not be construed as an endorsement of any such third-party services by us.

Liftkaro shall not be responsible for any act of the user’s or third parties which is contrary to the Terms of Use or Laws. Liftkaro shall not be held responsible for the illegal act of the user towards the other.

ACCESS TO PERSONAL INFORMATION:

The User can gain access to the Personal Information you have provided by visiting our Website/Apps. If you need any assistance with respect to Log In, you can send us an email on support@liftkaro.in. In order to inquire about the privacy setting of your personal information with us, contact the relevant Officer/Authority on support@liftkaro.in.

Liftkaro retains indefinitely all the information we gather about you in an effort to make your repeat use of the Web Site more efficient, practical, and relevant. You can delete your account from Liftkaro’s online database, at any time. This will remove all your personal details and bank account information with us.

OPT-OUT PROCESS:

The User may unsubscribe from Liftkaro advertisement/marketing messages. All unsubscribe or opt-out requests should be sent to us at support@liftkaro.in and Liftkaro, will process the User’s request within a reasonable time after receipt. However, Liftkaro is not responsible for removing User’s personal information from the lists of any third party to whom User has shared information at his/her own discretion. The User should contact such third parties directly, and if the user does contact, we assume that you have acknowledged all the risks involved therein.

LIFTKARO TERMS OF SERVICE:

Use of the Liftkaro Service is governed by, and subject to, the Terms of Service. This Privacy Policy is incorporated into such terms.

CONTACT

Phone: +91 88003-22785

For questions or concerns relating to privacy, feel free to contact us at :-

Email Id: support@liftkaro.in

DISCLAIMER:

WE RESERVE THE RIGHT TO CHANGE THE TERMS AND PRIVACY POLICY FROM TIME TO TIME AS WE DEEM FIT, WITHOUT ANY PRIOR INTIMATION TO YOU. YOUR CONTINUED USE OF THE WEB SITE SIGNIFIES YOUR ACCEPTANCE OF ANY AMENDMENT TO THESE TERMS. YOU ARE THEREFORE ADVISED TO READ THE PRIVACY POLICY ON A REGULAR BASIS. IN CASE YOU DISAGREE WITH ANY OF THE TERMS AND PRIVACY POLICIES OR ANY AMENDMENTS THEREAFTER, YOU MAY TERMINATE YOUR USE OF THIS WEBSITE IMMEDIATELY. WE FOLLOW GENERALLY ACCEPTED STANDARDS TO PROTECT THE PERSONAL INFORMATION SUBMITTED TO US, INCLUDING THE USE OF SERVICES FORM THIRD PARTY SERVICE PROVIDERS. THEREFORE, WHILE WE STRIVE TO USE COMMERCIALLY ACCEPTABLE MEANSTO PROTECT YOUR PERSONAL INFORMATION, WE CANNOT GUARANTEE ABSOLUTE SECURITY AND THEREBY USAGE IN A MANNER THAT IS INCONSISTENT WITH THIS PRIVACY POLICY. WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR DISCLOSURE OF YOUR INFORMATION DUE TO ERRORS IN TRANSMISSION, UNAUTHORIZED THIRD-PARTY ACCESS, OR OTHER CAUSES BEYOND OUR CONTROL. THE ONUS OF PROTECTING THE CLASSIFIED/ PERSONAL INFORMATION DETAILS OF EVERY USER SOLELY DEPENDS ON THEM AND WE SHALL TAKE NO LIABILITY IN CASE OF ANY BREACH THEREUPON. WE RECOMMEND YOU TO PROTECT YOUR PERSONAL INFORMATION BY NEVER PROVIDING YOU CREDIT CARD, DEBIT OR ANY OTHER BANK ACCOUNT DETAILS TO ANYONE. LIFTKARO PROVIDES MAXIMUM CARE AS POSSIBLE TO ENSURE THAT ALL OR ANY DATA / INFORMATION IN RESPECT OF ELECTRONIC TRANSFER OF MONEY REMAIN SECURE. FOR COMPLETING ONLINE TRANSACTIONS INVOLVING PAYMENTS, A USER IS DIRECTED TO A SECURED PAYMENT GATEWAY, LIFTKARO/LIFTKARO GROWX PRIVATE LIMITED DO NOT STORE OR KEEP FINANCIAL DATA SUCH AS CREDIT CARD NUMBERS/PASSWORDS/PINS ETC OR ANY “PERSONAL ACCOUNT RELATED INFORMATION” FOR ITS OWN USE. SINCE THE TRANSACTION HAPPENS ON A THIRD PARTY NETWORK NOT CONTROLLED BY LIFTKARO/LIFTKARO GROWX PRIVATE LIMITED, ONCE AN ONLINE TRANSACTION HAS BEEN COMPLETED, THE PERSONAL ACCOUNT RELATED INFORMATION IS NOT ACCESSIBLE TO ANYONE AT LIFTKARO/LIFTKARO GROWX PRIVATE LIMITED, AT THE PAYMENT GATEWAY, AND THIS ENSURES MAXIMUM SECURITY. LIFTKARO/LIFTKARO GROWX PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE SUSTAINED BY REASON OF ANY DISCLOSURE (INADVERTENT OR OTHERWISE) OF ANY INFORMATION CONCERNING THE USER’S ACCOUNT AND/ OR INFORMATION RELATING TO OR REGARDING ONLINE TRANSACTIONS USING CREDIT CARDS / DEBIT CARDS AND/ OR THEIR VERIFICATION PROCESS AND PARTICULARS NOR FOR ANY ERROR, OMISSION OR INACCURACY WITH RESPECT TO ANY INFORMATION SO DISCLOSED AND USED WHETHER OR NOT IN PURSUANCE OF A LEGAL PROCESS OR OTHERWISE. YOU PLAY AN IMPORTANT ROLE IN KEEPING YOUR PERSONAL INFORMATION SECURE. YOU SHOULD NOT SHARE YOUR USER NAME, PASSWORD, OR OTHER SECURITY INFORMATION OF YOUR LIFTKARO ACCOUNT WITH ANYONE. IF WE RECEIVE INSTRUCTIONS USING YOUR USER NAME AND PASSWORD, WE WILL CONSIDER THAT YOU HAVE AUTHORIZED THE INSTRUCTIONS.